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Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.

Desktop Architect & Delivery Lead

Location: Oak Park Heights, MN

Position overview:

This is a versatile role providing technical leadership, process assessment, and development in the Endpoint Management (Desktop Management) service streams for Unisys. The Technical Lead role is asked to contribute to the estate of knowledge and process development for delivering End Point Management Services by participating as a Subject Matter Expert in Software Distribution Technologies, Image Development, and to provide oversight and interface with Application Packaging Teams. The Lead Technical Analyst must be capable of filling in or providing guidance to any member of the team he/she leads. Candidates must have strong organizational skills along with being process driven and conversely, must drive process development and adherence.

The Lead Endpoint Tech is responsible to assess and recommend innovative use and implementations of new features and technologies related to desktop management in with the objective of enhancing our customer's End User Experience while driving efficiencies into all aspects of our service delivery.

The EPM Lead Tech must effectively work with other technologists in our teams to define and execute our service strategies. This role often will interface with client IT Management, and Unisys Account Management Teams, as well as with other technology team members from our organization.

This person is responsible to assume a leadership role in overseeing the Desktop and Desk-side services, coordinating and monitoring dependencies and between End User Service, Enterprise Computing Platform Services, and Endpoint Management service streams.

The Lead Tech may also serve as a top tier support resource for evaluating and remediating complex technical challenges faced by our clients and technology teams.

Key Technical areas of Expertise:

  • Microsoft SCCM 2012 – Design, Configuration, Administration
  • Microsoft SCCM OSD – Image Development and Deployment
  • Microsoft Deployment Toolkit (MDT ) – Image Development and Deployment
  • Windows Operating System Deployment
  • User State Migration Tool (USMT)
  • Desktop related Group Policy Objects (GPO)
  • Software Distribution
  • Patch Management
  • Scripting with Powershell and VBScript
  • Desktop and Application virtualization

Soft/Advisory Skills:

  • Team Leadership
  • High Quality Written and Oral Communications
  • Conflict Management
  • Innovation and Technology Planning

Day to Day Function:

The Lead Tech will be called upon to lead a team of skilled managed desktop service analyst and desk-side support personnel, acting as the team's liaison with the Unisys account team and our client. This is an onsite client-facing position. Candidate must be highly skilled engineering, administering, and configuring Microsoft SCCM and utilizing it for software, patch, and operating system deployment. Candidate will also work extensively with Microsoft MDT and/or SCCM/OSD in support of the image development and management work including creation of new images, and incorporation of new hardware into existing images. Knowledge of Windows 7 Deployment Technologies and image development, application packaging, and GPO Administration are also key skills.

The role is often referenced as a "Desktop Architect". The Desktop Architect advises, analyzes, researches, designs, installs and implements complex integrated solutions for our client's enterprise. He/she is a primary contact with our client's technical and management resources to discuss tactical issues. The person in this role will assist in the development of the integrated technology requirements project plan period. The Desktop Architect will integrate complex solutions into new and existing client environments using advanced diagnostic, analytical and designed capabilities. He or she is responsible for providing optimal technical solutions to our clients.

  • Create and document desktop support processes for troubleshooting Software platforms specific to the client operating environments
  • Create and document refresh strategy based on three year vision.
  • Assist with certification and documentation of Equipment and Software configurations.
  • Assist our client's with technology assessments of equipment and software platforms
  • Recommending and maintaining H/W Equipment Standards List.
  • Participate in Hardware/Software Governance Board.
  • Ensure enterprise management tooling features and capabilities are fully utilized to the client's benefit and sustenance of our life cycle management program.
  • Provide reporting for monitoring process.
  • Provide leadership and establish formal Problem Management program with feeds from ITSM and SRMS systems and outputs to the client's Change Management process, work instructions for Service Desk, and Field Operations Personnel, and analysis reporting to Client and Unisys Account Management teams.

Education/Experience Requirements:

  • High School diploma or GED required
  • Related 4 yr. College degree required
  • Excellent communication skills required
  • 5+ years of MS Windows desktop operating system deployment experience required
  • 5+ years of SCCM experience required
  • Windows 7 or later, deployment experience required
  • Image Development and Management w/Microsoft MDT experience required
  • Experience in design and configuration of VDI environments/solutions
  • 3+ years Image Development using SCCM and OSD
  • Solid Network Infrastructure Principles knowledge required
  • Tier 3 and 4 Support in an Enterprise Desktop Environment Required
  • Cross-Functional Team Leadership Experience in a large ITILv3 compliant Enterprise Environment is required
  • Excellent communications skills, both verbal and written, are needed.

Do you have what it takes to be mission-critical? Apply Now.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EEO). M/F/Disabled/Veterans .

Contact:
Marc DiGirolamo
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